General

We send all items as parcels or registered mail. This makes it possible to track the package should any problems occur. The items are insured during the shipment - when receiving your package please check the content of the package. If the package (and the content) is damaged when you receive it, please contact the freight company. Vera design Jewellery is not responsible for any damage that has occurred during shipment. We pay the highest attention when packing your items to minimize the risk of damage. All items are delivered in original Vera design Jewellery boxes without extra costs. Packed are sent with local postal service Íslandspóstur.

Delivery

At Vera design Jewellery we strive towards making a fast delivery and send all orders within 2-4 working days.

Please note: During holidays and Black Friday you may expect longer delivery time.

Shipping Costs

Free EU Shipping on orders above 150€ 

When you shop at Vera design Jewellery, we deliver your jewellery order above 150€ free of charge to the desired address. Return deliveries are at your own expense and risk.  10€ shipping is added to orders under 150.

Customs

When ordering products from Vera design Jewellery for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from Vera design Jewellery, you are considered the importer of record and must comply with all laws and regulations of the country in which the products are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Return & Exchange Policy

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. * Make sure to get a receipt as a proof that you have returned the item(s). If the returned goods comply with our returns policy, we will refund the relevant part of the purchase price for that order within 14 days after we receive your returned products. The item must be returned in its original packaging with any enclosed documentation. We will issue a full refund on receipt or exchange the item for a different size/colour if preferred. If you wish to exchange an item, we send the item for the exchanged item free of charge.

The condition of the product when you return it: 

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and its functionality. In other words – you can test the product in the same way as you would in a physical store. If the product is tested beyond what is described above, we consider it as used. To receive the full purchase amount in return, you may only handle the product in a way you would at a physical store. You can test the product but cannot take it into actual use.

Please send the items you wish to return/exchange to the following address: 

 

Vera Design ehf.

Armúla 4,

108 Reykjavik,

Iceland

 

If you have any questions concerning our refunds & exchange policy please contact our customer service at info@veradesign.is 

 

Please note: When trying on items of jewellery, please ensure that you are not wearing perfume or cream which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. 

* Items bought on sale cannot be returned

 

Complaints Policy

All of our products are covered by the Purchase Act with a 24 month warranty. The warranty means that you as a customer can complain about defects in the goods that have occurred within 24 months after purchase. This means that you either get it repaired or replaced, refunded or reduced in price, depending on the specific situation.

The warranty does not cover when damages arise due to misuse, lack of maintenance or normal wear. For complaints, defects or missed deliveries please contact customer services on tel +45 35 26 77 77 or email: info@veradesign.is

Vera design Jewellery covers reasonable freight costs that can occur in connection with a complaint.

The product should be sent to:

Vera Design ehf.
Armúla 4,
108 Reykjavik,
Iceland

 

Sold out Products

If the product you are interested in is sold out, we will contact you with information about the soonest possible delivery date or offer you an alternative product that is in stock.



Payment

At veradesignjewellery.com you can pay EURO/Mastercard and Visa/Electron. The amount will be withdrawn from your account once your purchase has been dispatched from our stock. All prices are inclusive of local VAT unless otherwise specified. If the purchase is to be delivered to a country outside the EU, the VAT will be deducted from the price. Please see the section " Shipping to Countries Other Than Denmark" for details. All item prices are exclusive of delivery charges. 

 

Security

You have, at any time, the right to know which information we have stored about you. Just send us a mail with your name and address and we will send you a mail with all the information we have stored. If you wish for these details to be deleted, please state this clearly in your mail.

 

Transmission of Data

We do not forward your information to any third party. The information that you specify is being kept confidential and will under no circumstances be transferred.

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